Cancellation Policy

We appreciate that sometimes you may have to cancel your driving lesson. In order to save you the cost of the cancellation and so that the instructor has the chance to offer the lesson to someone else, we have a 24-hour cancellation policy.

You can find our full Terms and Conditions here and below is an excerpt from our Terms and Conditions regarding cancellations.



The student must give 24 hours notice when cancelling a driving lesson, otherwise, the driving lesson will be charged in full (with the exception of intensive courses, see below). This includes reducing the length of a driving lesson (e.g. reducing a 2-hour driving lesson to a 1-hour driving lesson).

Intensive courses require a 7 days’ notice for cancellation. Any cancellations within this period will result in the deposit of £150 being forfeited.

The student can make cancellations through the office at Pass Squad or directly with the driving instructor.

Where a student repeatedly cancels lessons, the driving instructor reserves the right to:

  • impose a longer period of notice required for the cancellation of driving lessons

  • insist on prepayment for all driving lessons

  • discontinue driving lessons with the student

Where the student is, in the driving instructor’s sole opinion, not fit to drive through alcohol, drugs or any other condition, the driving lesson will be cancelled and the driving lesson will be charged in full.

Sometimes your lesson will unavoidably be cancelled by your instructor. Here is our policy regarding cancellations from your instructor:

  • Driving lessons may sometimes need to be cancelled at short notice due to adverse weather conditions, a fault with the driving instructor’s car, the driving instructor being ill or some other emergency or unforeseen occurrence. Every effort will be made to notify the student as soon as practicable.

  • The driving instructor will rearrange an appointment to a time suitable for both parties.

  • Where the instructor has been unable to give 24 hours’ notice of the cancellation, a replacement lesson will be given free of charge, with the exception of any occurrence beyond the instructor’s control, such as adverse weather conditions, mechanical breakdown, sickness, etc.